Exchanges and returns

FT Systems is committed to transparent purchasing terms and customer service. Below are the rules for product returns and refunds for orders placed on ft.systems.

1) Quick summary

• Returns of goods of proper quality are accepted within 14 calendar days from the date of delivery.
• Exchanges for goods of proper quality are not available — only a refund is possible (subject to the conditions below).
• In case of a manufacturing defect or incorrect order contents, a refund or replacement is available upon agreement; the Seller reimburses return shipping costs.
• Refunds are issued within 7 calendar days after the returned goods are received and inspected.
• Return requests must be submitted via sales department: [email protected] or +380 73 501 10 25.
• We recommend contacting support before shipping a return — we will advise on proper packaging and verify the order contents to avoid delays.

2) General provisions

2.1. This Policy is developed in accordance with the terms of the Public Offer (https://ft.systems/public-offer-agreement/), the Law of Ukraine “On Protection of Consumer Rights”, the Civil Code of Ukraine, and other applicable regulations governing distance selling and e-commerce.

2.2. This Policy applies to all purchases made through https://ft.systems (the “Online Store”).

2.3. This Policy forms an integral part of the Public Offer and applies to all Buyers who have entered into an agreement by accepting the offer.

3) Order cancellation by the Seller and refunds

3.1. If an order is cancelled by the Seller due to:

• the item being out of stock;
• a technical error (price/description);
• inability to fulfil the order for reasons beyond the Seller’s control,
  the funds will be refunded to the Buyer in full within 7 calendar days using the same payment method originally used (unless otherwise agreed by the parties).

4) Return of goods of proper quality

4.1. The Buyer may return goods of proper quality within 14 calendar days from the date of delivery (the period starts on the delivery date recorded by the carrier). A return request must be submitted within 14 calendar days from the date the goods were received.

4.2. Exchange of goods of proper quality is not available. In this case, only a refund is possible after the goods are returned to the Seller.

4.3. A return is possible provided that:

• the goods have not been used and retain their original saleable condition;
• seals/packaging/labels are preserved (where applicable);
• the goods have no signs of use, damage, or installation;
• a proof of purchase or the order number is provided;
• the goods are not included in the list of non-returnable products under Ukrainian law (including Cabinet of Ministers of Ukraine Resolution No. 172 dated March 19, 1994, as amended).

4.4. Return shipping costs for goods of proper quality are borne by the Buyer and are not reimbursed by the Seller.

5) Returns in case of defects or incorrect order contents

5.1. If the Buyer receives goods with a manufacturing defect or goods that do not match the order/contents, the Seller undertakes (upon agreement with the Buyer) to:

• accept the goods back;
• reimburse the cost of return shipping by a method agreed with the Buyer after the Buyer provides proof of the carrier’s shipping charges;
• issue a full refund or replace the goods with a proper item.

5.2. To speed up processing, support may request photos/videos of the defect or the received contents.

6) Refunds

6.1. Refunds are issued using the same payment method originally used, unless otherwise agreed by the parties.

6.2. Funds are refunded within 7 calendar days after the returned goods are received by the Seller and inspected.

6.3. The Seller may request identity verification or a document confirming payment/order number where required for payment identification.

7) How to request a return

7.1. To request a return, the Buyer must:

• Contact sales department: [email protected] or +380 73 501 10 25.
• Provide the order number, the Buyer’s full name, the reason for return, and a contact phone number.
• If requested by support, provide photos/videos of the goods or other supporting evidence.
• Agree on the return shipping details (carrier, packaging, and order contents).
• Send the goods using the shipping method agreed with support.

Return shipping details are provided by customer support after the request. This is necessary to confirm the order, verify the contents, and agree on the return method.

7.2. We recommend packaging the goods securely to prevent damage in transit. If damage occurs during shipping, additional documents/acts from the carrier may be required.

8) Changes to this Policy

8.1. The Seller may update this Policy unilaterally without prior notice. All changes are published on the website and take effect 3 calendar days from the date of publication, unless otherwise stated in the policy text.

8.2. The Buyer is responsible for reviewing the current version of the Policy.

9) Contact information for inquiries

Seller:
“FUTURE TECHNOLOGIES SYSTEMS” LLC
EDRPOU code: 46037272

Sales department:
Email: [email protected]
Phone: +380 73 501 10 25

Policy version date: 09 June 2026