Delivery and payment
Payment
Online card payments on ft.systems are processed via plata by mono. After placing an order, you will be redirected to a secure checkout page where the following payment methods are available: Visa / Mastercard, Apple Pay, Google Pay. The store does not charge any additional fees for online payments.
Cash on delivery (postpayment in Ukraine): payment is made upon receipt at a Nova Poshta branch or parcel locker. The store does not charge a cash-on-delivery fee. A cash-on-delivery service fee is charged by the carrier — Nova Poshta. This carrier fee is paid by the recipient when collecting the shipment and equals 2% + 20 UAH of the order amount (according to Nova Poshta’s current tariffs).
All payments are made in Ukrainian hryvnia (UAH). Taxes are included in accordance with Ukrainian law. Card details are not stored on the website.
Delivery
Delivery is handled by Nova Poshta. We ship orders within Ukraine only. Delivery method: to a Nova Poshta branch or parcel locker.
Delivery time: 1–3 business days from the dispatch date. We provide the tracking number (TTN) immediately after the parcel is handed over to the carrier.
Delivery cost
Delivery to a Nova Poshta branch or parcel locker for orders up to 10,000 UAH costs 180 UAH. For orders from 10,000 UAH, delivery is free.
Free delivery
Free delivery applies to orders from 10,000 UAH within Ukraine and covers delivery to a Nova Poshta branch or parcel locker.
If a parcel is returned
If a parcel is returned to the sender due to non-collection at the branch, an incorrect address, or refusal, re-shipment is possible after confirmation with support. The cost of re-shipping is paid by the Buyer according to Nova Poshta tariffs.
Order processing and dispatch
Orders placed by 15:00 (Kyiv time) on business days are handed over to the carrier the same day.
Orders placed after 15:00 are processed on the next business day.
Orders placed on weekends (Sat–Sun) are processed on the next business day.
Order processing schedule: Mon–Fri.
